by jstanford Investigator

Second-hand device unlock query

Is there any way to unlock my phone without calling or going in store? seeing as yet again i am reminded that despite being a payasyougo customer i am not allowed to talk to customer service because i'd rather get value for money and purchase you packs instead of wasting money texting/calling/using internet normally which is the only way us payasyougo customers are allowed any kind of customer service apparently due to the 25p charge as it doesn't just use up our free minutes.

I simply bought a new phone recently and most of my family are using giffgaff and i woudl like to unlock my old phone (purchased from cex) to use with giffgaff for family and keep using my new phone on ee.

by Grand Master
Grand Master

Re: Second-hand device unlock query

No way as you have a 2nd hand phone to be unlocked.


To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.


Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.


But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.


If that is the case your only remedy is against whoever you got the phone from.

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