by Samsung2
Explorer

SIM locked

My ee pay monthlying SIM keeps saying network locked SIM card inserted but I can't call anyone because it won't let me use the SIM-help

4 REPLIES 4
by Vinay Valued Contributor
Valued Contributor

Re: SIM locked

You must have put the EE sim in a phone that is locked to another network. You will need to take the phone to an unlocker or ask the network who provided the phone to unlock it for you - a charge may need to be paid. In the meantime, try the sim in an unlocked phone.

by Samsung2
Explorer

Re: SIM locked

Ok that's what I thought I would have to

by
EE Community Support Team

Re: SIM locked

Hi @Samsung2

 

Welcome to the community.

 

I see @Vinay has given you a great answer to this.

 

You can request an unlock through EE if you want to.

 

Find out more about unlocking your device >

 

Chris 🙂

by Grand Master
Grand Master

Re: SIM locked

@Christopher_G: You can't request an unlock through EE if the phone is locked to another provider, as seems the case here.

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