SIM Unlock Code



I have requested SIM unlock code for my Galaxy S8 on the 21st January, but I have not heard anything since then.


I have checked my emails including the junk, however, I am still waiting for the code.


If I can get some help unlocking my phone, that would be great! 


EE Community Support Team

Re: SIM Unlock Code

Hi @rmurai0610.


Welcome to the community.


If you haven't received your unlocking code after ten days, I'd recommend getting in touch with our Customer Care team.


It can take up to ten days to receive your code.



by Grand Master
Grand Master

Re: SIM Unlock Code

Where did you get this device originally? Did you buy it yourself new direct from EE or from a reseller or is it 2nd-hand? The unlocking process & costs are different. Was it on contract or PAYG? How old is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.