09-01-2017 06:49 PM
I have purchased a brand new iPhone 7, however, it is locked to the EE network. How can I get this unlocked? I cannot call the usual EE support numbers as they are requesting an EE number which I do not have. Could I possibly go in to a EE Store (there is one near me) or can I easily get this unlocked online?
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09-01-2017 07:06 PM
09-01-2017 06:55 PM
09-01-2017 06:59 PM
This device was purchased through https://www.smartfonestore.com/
I am not a PAYG Customer or Pay Monthly (including SIM Only) but I was previous customer of EE but have now moved to Three.
Thanks for the quick reply,
09-01-2017 07:06 PM
09-01-2017 07:09 PM
When I call up EE Customer Services, they are asking for an EE number which I do not have. I cannot proceed without it.
09-01-2017 07:14 PM
@TESCOEE On reading that site you got this from it states they are 2nd hand devices, so.
If that device was part of someone's contract with EE it'll not be unlocked until six months have passed from the time of purchased from EE.
As the iPhone 7 has not been out for six months yet it is not likely that that device will get unlocked yet even if it was got on launch day.
09-01-2017 07:16 PM
Yes, you can buy second-hand devices, but there is an option to buy an iPhone Brand New which is locked to a network.
09-01-2017 07:22 PM - edited 09-01-2017 07:33 PM
@TESCOEE As I said if that device was part of someone's contract with EE but they decided they were going to sell it that device is still part of someone's contract and will not be unlocked until six months have passed from the time of purchase from EE.
Devices are only locked to networks when they come from that network which means that device originally came from EE, EE don't give devices to 3rd party companies to sell on when that device is the latest iPhone that's available.
It might be a new and unopened and unused device but that doesn't mean it wasn't originally part of someone's contract it just means they sold it on before they used it. And it still remains under the 6 month rule.
09-01-2017 07:26 PM - edited 09-01-2017 07:29 PM
You need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
09-01-2017 07:44 PM
Hello, I have just tried to call EE now and entering my now old EE number does not work neither does not entering nothing work. Is there an email I can use?
09-01-2017 07:53 PM
EE provide no email contact for mobile users. The only way to get your phone unlocked is to phone EE & ask to be put thro' to the unlocking tream.
09-01-2017 07:57 PM
So would I be able to use a random EE number then? I do remember ordering two SIMS and the number is still active.
I cannot get through to EE without a valid EE number (again, I don't have one) or by entering nothing or another random number (like my one).
10-01-2017 09:33 AM
10-01-2017 08:44 PM - edited 10-01-2017 08:46 PM
@TESCOEE Just to point out that they will ask EE to unlock it and it will fail becasue of the 6 month rule, and if they have a way to ask Apple the device could relock on the next software update as it will not of been unlocked officially.