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by SausageDog16
Explorer

Requested ee samsung phone unlock

Hiya,

I requested to unlock my Samsung s6 edge device on ee network last week, I received a confirmation email but haven't received or heard anything since.

Please could someone help.

Thanks, Stacey 

3 REPLIES 3
by
EE Community Support Team

Re: Requested ee samsung phone unlock

Hi @SausageDog16,

 

Welcome to the EE Community.

 

It can take up to 10 days to complete your unlock, although it's usually much faster.

 

You should hear from the unlocking team soon.

 

P.S. Love your profile picture! I've got a miniature chocolate Dachshund. Heart

 

James 

by SausageDog16
Explorer

Re: Requested ee samsung phone unlock

Thanks for getting back to me, is there a way of checking on the system to make sure you have received my request to unlock my phone as still haven't heard anything. Thanks

Get Outlook for Android
by
EE Community Support Team

Re: Requested ee samsung phone unlock

Hi @SausageDog16,

 

Your email is confirmation that we have received your request.

 

If you don't hear anything within 10 days, please let me know so I can chase it up for you.

 

Thanks Smiley Happy


James

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