by FreddoFrog
Explorer

Requested an unlock 11 days ago but I've never received a code

I requested an unlock on 12th August but I've never received another email with the code in order to unlock it nor a text message saying that it would take longer.

I tried to put in a Sim from another network but it is asking for a NCK code which I don't have.

I need it to be unlocked as I have a PAC code which will run out. 

3 REPLIES 3
by
EE Community Support Team

Re: Requested an unlock 11 days ago but I've never received a code

Hi @FreddoFrog.

 

Welcome to the community. 🙂

 

Have you checked the spam folder in your emails? Sometimes the email ends up there depending on your email provider.

 

If it isn't there, please get in touch with our customer services so that they can chase this up for you as soon as possible.

 

Please let me know how you get on.

 

Chris

by FreddoFrog
Explorer

Re: Requested an unlock 11 days ago but I've never received a code

Hi,

Yes I have checked my spam folder and there isn't any emails there.

I will have to call customer service, it's just frustrating that it has not been dealt with properly already.

Thanks

by
EE Community Support Team

Re: Requested an unlock 11 days ago but I've never received a code

I understand, @FreddoFrog.

 

The handsets are usually unlocked within 10 days.

 

Apologies for the inconvenience, let me know how you get on with the support team.

 

Chris

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