by ejaw06
Explorer

Recieved messages saying device is unlocked but it is not

I am in The United States and have been trying to Unlock my current device since December 19th. I've spoken to countless people on the phone at EE (costing me a small fortune) yet still I have not been able to use my U.S. sim card in this device. I have recieved 3 text messages from EE telling me my phone is already unlocked and I haven't been charged the unlocking fee.... The device remains locked. I am now out of phone reception for 5 days by which time I need to be able to switch sim cards.

4 REPLIES 4
by Grand Master
Grand Master

Re: Recieved messages saying device is unlocked but it is not

by ejaw06
Explorer

Re: Recieved messages saying device is unlocked but it is not

Hi Chris,

 

It's a Samsung S6 Edge.

by Grand Master
Grand Master

Re: Recieved messages saying device is unlocked but it is not

@ejaw06  You should of been sent a text with the unlock code.  

 

This will get the attention of one of the CS team on here but this will be tomorrow now and they will be able to help you.

 

@Karen_C @Leanne_T @Richard_C can one of you please help with this. 

by
EE Employee

Re: Recieved messages saying device is unlocked but it is not

Cheers @Chris_B

 

Morning @ejw06

 

Could you please send me a Private Message with the IMEI Number.

 

I'll be able to check if the device is unlocked or not.

 

Thanks - Karen. Smiley Happy

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