29-03-2019 07:09 AM
@Luckybutt you need to call we customer services and request the unlock, it will cost you £8.99 and you will have to pay via a UK credit/debt card. There ha no other way you can pay this if you don’t have a UK card.
12-04-2019 07:01 PM
Posted in the open:
Bro I buy a fone from website
And its locked on EE network UK
I am in Pakistan and I want to use Pakistani sim card in this fone and it's says use sim card is not supported pls help me
12-04-2019 07:03 PM
@Luckybutt : The following is the only way ...
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.