by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

Hi i am not in Londan and have a phone thats locked to your network. need to unlock the same. Please ! Can some one help ?

15 REPLIES 15
by Grand Master
Grand Master

Re: Unlocking your mobile phone or device – The EE quick guide

@krazyrohit: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Unlocking your mobile phone or device – The EE quick guide

Hi @krazyrohit and welcome to the community.

 

Please let us know the answer to the questions above as we will be able to assist further.

 

Many thanks,

 

Lee

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

Bought the phone off a friend and realised hes got this from UK. 

Wasnt aware earlier. 

 

Imei # 359237063085166

by Ace Contributor
Ace Contributor

Re: Unlocking your mobile phone or device – The EE quick guide

Hello @krazyrohit the only way to unlock a second hand EE device is by calling customer service on 0800 956 6000 using options 2, 4. There will be an £8.99 charge for the unlock.

 

More information on unlocking a second hand EE device:

 

https://community.ee.co.uk/t5/Unlocking-your-device/How-to-unlock-a-second-hand-phone-or-device-lock...

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

Hi happy to pay the charges. but cant call. 

 

Can we do via email please 

by Ace Contributor
Ace Contributor

Re: Unlocking your mobile phone or device – The EE quick guide

Can anyone call for you? It is not possible to unlock a second hand EE device via email I am sorry.

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

is there any alternate no that can be called. 

 

Like +44 20 -XXX ..

Cant call 1 - 800 numbers 

by Ace Contributor
Ace Contributor

Re: Unlocking your mobile phone or device – The EE quick guide

Yes you can contact EE from abroad on +44207 362 0200 options 2, 4.

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

not able to use the 2 & 4 option 

 

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

Its asking for mobile no and i dont have one. please help with any alternate solution !

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

can i provide my phone no and can someone call me 

Please

by Ace Contributor
Ace Contributor

Re: Unlocking your mobile phone or device – The EE quick guide

You will need to provide an email address. EE will use this to contact you about the unlock.

by krazyrohit Investigator
Investigator

Re: Unlocking your mobile phone or device – The EE quick guide

Please help.... I m stuck with no phone and kindaa helpless!

by Grand Master
Grand Master

Re: Unlocking your mobile phone or device – The EE quick guide

You can only pay the charges with a UK bank card.

 

You need to phone the +44 800 956 6000 (option 2, option 4) no given to you earlier as it's for non-customers & won't ask for your mobile no.

 

You need to give your email addy to them not us. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unlocking your mobile phone or device – The EE quick guide

Hi @krazyrohit

 

Thanks for posting in community 🙂

 

We have no account access in community and can't call you.

 

Please use our contact numbers to get in touch with us.

 

You can use an alternative mobile or landline.

 

Thank you

 

Richard

 

🙂

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