27-11-2017 08:29 PM
Hello, how can I request unlocking of my iphone 5, imei 013352008241556, bought in london second hand. Since I am living in Brazil and I can not access the US 0800. Thank you.
28-11-2017 08:58 AM
28-11-2017 02:52 PM - edited 28-11-2017 02:53 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
29-11-2017 08:37 AM
Hi james, impossible for me to make a call from Brazil (international call) very expensive, the price to pay and almost the same value of the device, iphone 5, do not make updates of IOS, lost the commercial value. Thank you.
29-11-2017 04:54 PM
You might be able to call the Freephone no. over Skype for free.
But have you a UK bank card for payment? Otherwise it's pointless.