by flavio-costa
Explorer

Re: Unlocking your mobile phone or device – The EE quick guide

Hello, how can I request unlocking of my iphone 5, imei  013352008241556, bought in london second hand. Since I am living in Brazil and I can not access the US 0800. Thank you.

5 REPLIES 5
by
EE Community Support Team

Re: Unlocking your mobile phone or device – The EE quick guide

Hi @flavio-costa,

 

Welcome to the EE Community.

 

Second hand phones can only be unlocked by speaking with our customer service team.

 

You can find an international contact number on our get in touch page.

 

Thanks

 

James​​​​​​​

by Grand Master
Grand Master

Re: Unlocking your mobile phone or device – The EE quick guide

@flavio-costa:

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by flavio-costa
Explorer

Re: Unlocking your mobile phone or device – The EE quick guide

Hi james, impossible for me to make a call from Brazil (international call) very expensive, the price to pay and almost the same value of the device, iphone 5, do not make updates of IOS, lost the commercial value. Thank you.

by
EE Community Support Team

Re: Unlocking your mobile phone or device – The EE quick guide

Hi @flavio-costa

 

Our only contact details are listed on our get in touch page.

 

There is an international number on there too.

 

Chris

 

by Grand Master
Grand Master

Re: Unlocking your mobile phone or device – The EE quick guide

You might be able to call the Freephone no. over Skype for free.

 

But have you a UK bank card for payment? Otherwise it's pointless.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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