by jinx61
Explorer

Re: Unlocking your EE mobile phone or device

Could you help me check the status of mine please. It was done on the 13th July and I can't seem to check online.

 

Thanks

10 REPLIES 10
by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@jinx61: Try putting a non-EE SIM in it & see if it works. If it does, your phone is unlocked.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by jinx61
Explorer

Re: Unlocking your EE mobile phone or device

I have, It is asking for the unlock pin. I have had no texts etc as I have done before from EEv when unlocking a phone. 

by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@jinx61  What device is it and where did you get it from ? 

by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@jinx61: How did you apply for this unlock?

 

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

 

You say it was done on 13 July. What was done? Was that the date you applied for it? It's just 10 days ago.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jinx61
Explorer

Re: Unlocking your EE mobile phone or device

It's a samsung S6 edge.

 

It was purchased directly from EE through a small business account. It was a work phone which I was given after the contract finished and they upgraded the phones. I filled out the online form on the 13th.

 

I know it was 10 days ago it was done but this must be the 14th phone I have done unlocked through EE and it never took this long.

 

 

by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@jinx61   You cannot apply for the unlock on this phone yourself you have to get your company to do it as it was a business contract.

by jinx61
Explorer

Re: Unlocking your EE mobile phone or device

I have. They have given permission and all details for this to be done. I manage the phone purchasing for the company.

by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device


@jinx61 wrote:

I filled out the online form on the 13th.


It's not registered to you but the firm. So you can't yourself use the form, only the firm can.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@jinx61  When you filled out the online form did you put your company details or your details?  It needs to be your company information.    

by
EE Employee

Re: Unlocking your EE mobile phone or device

Hi @jinx61 and welcome to the community.

 

Have you spoken to the unlocking team to look into this further for you?

 

Many thanks,

 

Lee 

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