by Gammelbanane
Explorer

Re: Unlocking your EE mobile phone or device

Hi,

I want to buy a second-hand iPhone that has been bought from the EE shop and is probably locked to EE.

The phone is less than one year old, can I still unlock it for 8,99 pounds or has it to be older than 21 months that I can unlock it?

3 REPLIES 3
by Grand Master
Grand Master

Can I Unlock 2nd-hand EE iPhone?

@Gammelbanane: To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by Gammelbanane
Explorer

Re: Can I Unlock 2nd-hand EE iPhone?

Thank you very much.

So basically it doesn't matter how old the phone is as long as it's older than six months?
And: Can I find out whether the phone can be unlocked before buying it by calling EE and telling the IMEI number?

by
EE Employee

Re: Can I Unlock 2nd-hand EE iPhone?

Hi @Gammelbanane and welcome to the community.

 

Please do give the unlocking team a quick call and they will be able to advice you on the eligibility of the unlocking.

 

Many thanks,

 

Lee

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