09-01-2019 08:15 PM
Ive tried to unlock my phone but it doesn't seem to be working. I've tried doing it online and it says my number isn't recognized. I need my phone to be unlocked as i am abroad and need it
09-01-2019 08:16 PM
I've tried to unlock my phone but it doesn't seem to be working. I've tried doing it online and it says my number isn't recognized. I need my phone to be unlocked as I am abroad and need it
09-01-2019 11:52 PM
@sarahz: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
10-01-2019 07:39 AM
10-01-2019 01:18 PM
Thanks for getting back to me, my sim card is active but i am not using any data whilst abroad. My roaming is off
I just need the UAE sim card to work on my phone
10-01-2019 01:21 PM
When did you buy it from EE?
10-01-2019 01:41 PM
@sarahz If you had the device less than 6 months EE will not unlock it.
10-01-2019 02:12 PM
You can't do anything if you've had it less than 6 months from new. EE will not unlock it. That 1 of the T&C's you agreed to when you bought it from EE.
12-01-2019 05:47 AM
Well i purchased it in August of 2018, so it would be 6 months in 10 days. But i need it now. Surely you can unlock it for me its only 10 days. This is so frustrating.
12-01-2019 06:32 AM
No you will have to wait 10 days
12-01-2019 08:13 AM
Good Morning @sarahz.
I can see @BrendonH has provided you the correct answer, we have to await till the device is exactly 6 months old before we can unlock it.
If your device is 6 months old in 10 days we would recommend submitting the form or giving us a call then.
You can find full information about the unlocking process on our help and support page.
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