Re: Unlocking your EE mobile phone or device

sarahz · ‎09-01-2019

Hi,

Ive tried to unlock my phone but it doesn't seem to be working. I've tried doing it online and it says my number isn't recognized. I need my phone to be unlocked as i am abroad and need it

Thanks

S

sarahz · ‎09-01-2019

Hi,

I've tried to unlock my phone but it doesn't seem to be working. I've tried doing it online and it says my number isn't recognized. I need my phone to be unlocked as I am abroad and need it

Thanks

S

XRaySpeX · ‎10-01-2019

@sarahz: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Leanne_T · ‎10-01-2019

Hello there @sarahz

Thanks for coming to the community.

Are you able to use your EE SIM card when you're roaming?

If you can let us know the answers to @XRaySpeX questions we will be able to help you with your unlocking request.

Speak soon, Leanne.

Log into My EE

EE Help

BrendonH · ‎10-01-2019

Hi @sarahz

Please CLICK HERE to review the current unlocking process.

BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below

sarahz · ‎10-01-2019

Hi,

Thanks for getting back to me, my sim card is active but i am not using any data whilst abroad. My roaming is off

I just need the UAE sim card to work on my phone

Thanks

sarahz · ‎10-01-2019

Hi,

No i bought the device from EE brand new on contract

XRaySpeX · ‎10-01-2019

When did you buy it from EE?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Chris_B · ‎10-01-2019

@sarahz If you had the device less than 6 months EE will not unlock it.

Click Here To See How to Unlock your Phone or Tablet

sarahz · ‎10-01-2019

so what will i do

Leanne_T · ‎10-01-2019

Hi @sarahz

Thanks for coming back to the community.

Have you had your device less than 6 months?

Leanne.

Log into My EE

EE Help

XRaySpeX · ‎10-01-2019

You can't do anything if you've had it less than 6 months from new. EE will not unlock it. That 1 of the T&C's you agreed to when you bought it from EE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

sarahz · ‎12-01-2019

Well i purchased it in August of 2018, so it would be 6 months in 10 days. But i need it now. Surely you can unlock it for me its only 10 days. This is so frustrating.

BrendonH · ‎12-01-2019

No you will have to wait 10 days

BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below

Katie_B · ‎12-01-2019

Good Morning @sarahz.

I can see @BrendonH has provided you the correct answer, we have to await till the device is exactly 6 months old before we can unlock it.

If your device is 6 months old in 10 days we would recommend submitting the form or giving us a call then.

You can find full information about the unlocking process on our help and support page.

Katie 🙂