17-03-2017 01:13 PM - edited 17-03-2017 01:27 PM
@bahrouni If the device is 2nd hand you have to call customer services to request this.
if you got the device yourself from EE you can fill this out
17-03-2017 01:28 PM
@bahrouni: That thread you added to & the advice in it were out-of-date.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
17-03-2017 05:51 PM
@bahrouni Then you have to call EE customer services to request this there is no other way and you will be charged £8.99.
17-03-2017 06:10 PM
@bahrouni As the device is secondhand you have no option but to call customer services to unlock this device.
Before purchasing a secondhand device that's on the network that doesn't operate in your home country it is always best to check on how do you unlock that device from that network. In this case you have to call EE customer services as this is their policy for secondhand devices.
17-03-2017 06:44 PM - edited 17-03-2017 06:44 PM
You can call the UK Freephone 0800 no. I gave you for free over Skype.
18-03-2017 09:50 PM