by Nikeekid Investigator
Investigator

Re: Unable to request online unlocking

When I get to the end of the online form i get a message saying " sorry something has gone wrong and we are unable to complete your request please go through the form and check everything is correct?? Can you help me please

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to request online unlocking

Hi @Nikeekid

 

Thanks for posting again 🙂

 

You would need to please give us a call so we can get this sorted.

 

When you get a minute, please do call us.

 

Richard

 

🙂

7 REPLIES 7
by
EE Community Support Team

Re: Unable to request online unlocking

Hello there @Nikeekid

 

Welcome to the community.

 

What device are you trying to unlock?

 

Also, are you with us on pay as you go or pay monthly?

 

Thanks, Leanne 🙂

by Grand Master
Grand Master

Re: Unable to request online unlocking

@Nikeekid: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

 

If it is 2nd-hand or not bought directly from EE, you can't use the online form to unlock it.

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by Nikeekid Investigator
Investigator

Re: Unable to request online unlocking

I purchased it direct from my local EE shop

by Nikeekid Investigator
Investigator

Re: Unable to request online unlocking

Ive just brought the LG k8 (2017) version on pay as you go

by Grand Master
Grand Master

Re: Unable to request online unlocking

@Nikeekid  If your having issues with the online unlocking form just call customer services.   

by Nikeekid Investigator
Investigator

Re: Unable to request online unlocking

I would if i had time to, im a delivery driver working 50+ hrs a week buy the time i finish work at night they are closed

by
EE Community Support Team
Solution

Re: Unable to request online unlocking

Hi @Nikeekid

 

Thanks for posting again 🙂

 

You would need to please give us a call so we can get this sorted.

 

When you get a minute, please do call us.

 

Richard

 

🙂

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