Re: How to unlock a second-hand phone or device locked to EE

lei23 · ‎18-06-2017

Hi,

I just have purchased a phone in eBay. The sales person has told me that it's locked by you. I have found this page on the internet. I would like to know how can I contact you. I'm not a EE member nor a citizen of the UK. Please give me an email address to contact you or tell me if I can send you a message on Facebook to solve that.

XRaySpeX · ‎18-06-2017

@lei23: EE provide no email contact for mobile users.

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

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