by ziomek91 Investigator
Investigator

Problem with unlock. Wrong code

Hi  (sorry for my language)

I have problem with my unlocking code.  It's incorrect. I've got e-mail with unlocking code but code not working and IMEI is wrong. A call few times and nobody can't help me. Now I'm on holiday and I can't use my phone 😕

11 REPLIES 11
by
EE Community Support Team

Re: Problem with unlock. Wrong code

Hello there @ziomek91

 

Thanks for coming here.

 

What device are you using?

 

Also are you using another network SIM to unlock this?

 

Thanks 🙂

by ziomek91 Investigator
Investigator

Re: Problem with unlock. Wrong code

Samsung s7 Edge. Yes i tryed o2 and Three 

by Grand Master
Grand Master

Re: Problem with unlock. Wrong code

@ziomek91   Can I just ask are the other network SIM cards activated?  If there not it will not work at all as you can not activate a SIM card when your outside of the uk on a roaming network. 

 

 

Did you get this device yourself from EE ? 

by ziomek91 Investigator
Investigator

Re: Problem with unlock. Wrong code

Yes is activated. I tryed in uk unlock . Yes i have phone with me. Sombody send me incorrect code because nr IMEI it's different than IMEI my phone. Do you need my IMEI? 

by
EE Community Support Team

Re: Problem with unlock. Wrong code

Hello there @ziomek91

 

Have you had the device replaced for the IMEI to be incorrect?

 

If so was this replaced through us?

 

Thanks.

by ziomek91 Investigator
Investigator

Re: Problem with unlock. Wrong code

[Mod edit: Please do not personal information on the community]

My  IMEI **************

I got this meil from EE.

  

Please find the unlock codes and process for your Samsung device below:-

           

IMEI – ***************

Code –  ********

 

Important Note: Please only follow the procedure once.  Should you encounter any problems please don’t hesitate to contact customer services.

 

 

Unlocking process using a different network SIM card

Insert a different network SIM card and switch on ( 02 or Vodafone works best)

The handset should display: ‘Network lock’ or ‘Enter password’

Enter in:  74682841  

Press OK

Your device should now be successfully unlocked. If not, please continue the process below.

 

If your device shows “Network Unlock unsuccessful”, please switch it off and on, then enter in 53853806

This may show nothing on the screen when entering, or give a similar error message.

Once that has been entered please then input74682841  once more.

 

by
EE Community Support Team

Re: Problem with unlock. Wrong code

Hello there @ziomek91.

 

In this case you would need to get in touch with our customer service team.

 

They will be able to look into this for you.

 

Thanks very much!

Highlighted
by ziomek91 Investigator
Investigator

Re: Problem with unlock. Wrong code

I speak few Times! My friends same his English is very well.  And nobody can't help us. I send mail to person ho send me codes and he don't send me any mail. 

by
EE Employee

Re: Problem with unlock. Wrong code

Hi @ziomek91

 

If the IMEI is incorrect, you will need to speak to customer services.

 

Have you tried to reply to the email address that has contacted you?

 

Many thanks,

 

Lee 

by ziomek91 Investigator
Investigator

Re: Problem with unlock. Wrong code

Yes I  reply for this massage few days ago. 

by
EE Employee

Re: Problem with unlock. Wrong code

Hi @ziomek91

 

Please do give customer services a call and they will be able to look into this further for you.

 

Many thanks,

 

Lee

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