by kiko99ag
Explorer

Problem Unlocking my iPhone 7

Hi, i have bought an iPhone 7 from eBay, it is more than 18 months old but still be locked to EE UK carrier, I´m from Spain and I can´t call EE or visit a local store. I´m trying to find any solution on the webpage about unlock an Apple device of EE but i can´t find anything. Can anyone tell me a solution please? Thank you so much.

1 REPLY 1
by
EE Community Support Team

Re: Problem Unlocking my iPhone 7

Hi there @kiko99ag

 

Thanks for coming to the community.

 

To unlock a second-hand device purchased from eBay, it will cost £8.99 and you’ll need to call us on +44 (0) 800 956 6000 to request this. 

 

You will need:

 

  • IMEI number of the phone or device (you can enter *#06# on the device to get this)

 

  • Contact number

 

  • Contact email address

 

  • UK credit or debit card to make the payment

 

You cannot unlock a device purchased or upgraded through a contract that is less than 6 months old.

 

Leanne.

 

 

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