by Tomek
Visitor

Problem I'm can't call from poland

Hello I'm have trip to poland I need call sometime to England  but my call is not possible please help my 

3 REPLIES 3
by Grand Master
Grand Master

Re: Problem I'm can't call from poland

What do you want to call about? Is it about unlocking some EE-locked phone you bought 2nd-hand in Poland?

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by Ace Contributor
Ace Contributor

Re: Problem I'm can't call from poland

Hello @Tomek were roaming and call abroad/premium rate enabled on your account at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

Help tips on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by Brilliant Contributor
Brilliant Contributor

Re: Problem I'm can't call from poland

Hello @Tomek,

 

Welcome to the community,

 

Did you make sure that you had roaming enabled on your account and International calls enabled? I presume from what you write, that you are in Poland.

 

Have you taken a look here, what to do? There is no account access here in the forums.

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

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