05-01-2017 08:36 PM
HI Guys and Dolls
I transferred, or at least i tried to, from O2 to EE and went on a contract with an i-phone 7.
This was over a week ago, and inspite of providing EE with the Pac code, nothing happened after 48 hours. Then my old number stopped working and STILL the Sim card was reading as No Sim. Spoke to EE and they said sometime between 9am and 3pm the following day. Which was Tuesday. I also explained I was going to be in Austria from Tuesday for a holiday. No problem, i was told, the number would still switch over.
Yes, you have guessed it, nothing. I have tried turning BOTH phones off as suggested on here but still nothing. Now i can't even call EE unless i call from the hotel phone. Can't even call Geek Squad. Please help. I might cry soon.
05-01-2017 08:58 PM
@crosspatch If you are not in the UK when the migration happens it will not happen, it is not possible on a roaming network, you have to be connected to the EE network directly.
05-01-2017 09:03 PM
05-01-2017 09:09 PM
@crosspatch Not many people are aware that numbers can not be ported when you not connected to the network directly. There has only about 3 times in the last 3 years that I've had to tell someone this.
Most number ports only take around 24 hours ( Monday/Friday only) to be fully completed. But on occasion it can take longer. Don't forget Monday was a bank holiday so wouldn't happen then at all.
05-01-2017 09:16 PM