25-09-2017 09:32 PM
Ive recently bought 2nd hand Pixel phone which is sim locked. I am not from UK so EE sim is not an option for me.
I called the customer service to unlock the phone. After multiple tries due to long waiting lines and phone disconnecting they finally got me trough to the unlocking team. Everything checked out, phone was good for unlocking, paid the 8.99 pound unlock fee and thats it.
Two weeks later phone is still locked and not usable in my country (Latvia). Any help please?
25-09-2017 09:33 PM - edited 25-09-2017 09:33 PM
@Intars You will need to call them again to chase this up.
26-09-2017 05:50 AM
Problem is due to long waiting times I often get disconected. My operator does not allow for calls longer than 30 mins because of network load.
26-09-2017 11:04 AM