by Intars
Explorer

Pixel still not unlocked

Hello!

 

Ive recently bought 2nd hand Pixel phone which is sim locked. I am not from UK so EE sim is not an option for me.

 

I called the customer service to unlock the phone. After multiple tries due to long waiting lines and phone disconnecting they finally got me trough to the unlocking team. Everything checked out, phone was good for unlocking, paid the 8.99 pound unlock fee and thats it.

 

Two weeks later phone is still locked and not usable in my country (Latvia). Any help please?

3 REPLIES 3
by Grand Master
Grand Master

Re: Pixel still not unlocked

@Intars You will need to call them again to chase this up. 

by Intars
Explorer

Re: Pixel still not unlocked

Problem is due to long waiting times I often get disconected. My operator does not allow for calls longer than 30 mins because of network load.

by
EE Community Support Team

Re: Pixel still not unlocked

Hi @Intars.

 

Welcome to the EE Community. 🙂

 

This can only be processed by our customer support team.

 

You can find more information on what you will need when you call on our How to unlock a second-hand phone or device support article.

 

Please let me know how you get on.

 

Chris

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