by Marshall123
Explorer

Pin block Alcatel device

I need help my Alcatel onetouch device on screen saying pin blocked need the code to get into my phone

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Pin block Alcatel device

Hello @Marshall123 you can find your PUK1 code by logging in to your My EE account online and navigating to My EE Mobile>Manage device.

by Marshall123
Explorer

Re: Pin block Alcatel device

Iv done all that but it still won’t give me pin block number been on here trying for 2 hours 

by Ace Contributor
Ace Contributor

Re: Pin block Alcatel device

To confirm is is asking for a PUK1 to unblock your SIM card or a NUC to unlock the device to use on a different network?

 

You only get three attempts to enter a PIN1 code correctly then ten attempts to enter the PUK1 code after. If you have entered the PUK1 code incorrectly ten times your SIM card is permanently blocked and you need to request a new one over the phone, online or in store.

by
EE Community Support Team

Re: Pin block Alcatel device

Hi @Marshall123,

 

Welcome to the EE Community.

 

Is it your lock screen PIN code?

 

Thanks

 

James

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