02-08-2018 01:34 PM
I've requested my phone be unlocked and waited 10 days but have had no further contact since the original email. I cannot ring as i am in Australia.
02-08-2018 01:47 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different. How did you request the unlock?
02-08-2018 02:16 PM
Through ee just under 2 years ago. I requested the unlock via the online form. I had an email saying it would take 72 hours or 10 days (but there'd be a text if it was that long). I've heard nothing so far.
02-08-2018 02:20 PM
OK, that's the correct method for an EE-bought phone bought in your name.
02-08-2018 03:32 PM
Welcome to the community.
What is the make/model of the phone you are trying to get unlocked?
Hope to hear back from you soon.