by cmldclg
Explorer

Phone unlock

Hello everyone.

I have been with EE for 2 years(or more).

I have upgraded my 2 contracts recently for the Pixel XL(for myself) and Pixel(for my wife).

Unfortunately, a few days after, my father passed away suddenly, so we left back to our coutry. due to the circumstances, we will not be able to return to the UK.

Is there any way the phones can be unlocked, or should i just throw them away, since i am unable to pay anymore of the bills being back in my country?

 

THank you in advance for any answers.

3 REPLIES 3
by
EE Community Support Team

Re: Phone unlock

Hi @cmldclg,

 

Welcome to the EE Community.

 

Please get in touch with customer services to arrange the cancellation of your contracts.

 

They'll also be able to help you with unlocking the phone's.

 

Thanks

 

James

by cmldclg
Explorer

Re: Phone unlock

Apparently there is nothing they can do either, which seems strange, so I guess i will keep the phones as decoration since not even the suppoprt can do nothing.

by
EE Community Support Team

Re: Phone unlock

Hi @cmldclg,

 

I'm sorry that customer services were not able to help you during this difficult time.

 

They should be able to help you unlock the phones, but any applicable early cancellation fees would need to be settled first.

 

Thanks

 

James

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