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by Nicolecauserx Investigator
Investigator

Phone still not unlocked

Hi I have asked for my old iPhone 6 to be unlocked because I have now upgraded but I still have not had an email or a text message! 

5 REPLIES
by Grand Master
Grand Master

Re: Phone still not unlocked

@Nicolecauserx   When did you request this as it takes  up to 10 days to process.    And did you make sure you put the correct IMEI number if you used the online request form? 

by Nicolecauserx Investigator
Investigator

Re: Phone still not unlocked

I didn't do it online I done it on the phone The man who I spoke to just just my number and email that was all
by Grand Master
Grand Master

Re: Phone still not unlocked

@Nicolecauserx   And what about a IMEI number of the device you want to unlock ?  

by Nicolecauserx Investigator
Investigator

Re: Phone still not unlocked

No he didn't ask for that
by Grand Master
Grand Master

Re: Phone still not unlocked

@Nicolecauserx  They are probably trying to unlock the new device that's now associated with your account.   I suggest you call customer services and  ask what's going on and also make sure that they have the correct IMEI number.   You can get this yourself via the device in question,  on the dial keypad Dial *#06#. The number shown is the device IMEI number and its unique to that device 

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