by downkayl Investigator
Investigator

Phone still not unlocked after 10 days

My phone is still not unlocked after making the request online and receiving the email saying it would take 10 days. However I also cannot call customer services atm because the microphone in the phone is not working so I cannot currently make or receive calls! Hoping I can get this resolved using the chat forum, which I'm trying for the first time?

Thanks 🙂

7 REPLIES 7
by Grand Master
Grand Master

Re: Phone still not unlocked after 10 days

Hi,

 

If your phone is broke why do want it unlocked.

 

There is no specific account access on these forums so you will need to call EE unlocking team about your request.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Phone still not unlocked after 10 days

Welcome to the community @downkayl

 

Thanks for coming here.

 

When did you receive the email?

 

Also what device are you using?

 

Speak soon 🙂

by downkayl Investigator
Investigator

Re: Phone still not unlocked after 10 days

Thanks - I need it for whatsapp and messaging but am currently working abroad so I can't just send it off to be fixed very easily.

 

It seemed as though some of the posts had been replied to by members of the customer service team e.g. Asking for account no via private messages, is that not the case?

by downkayl Investigator
Investigator

Re: Phone still not unlocked after 10 days

Hi

 

I received the email Tues 22nd and it's an iPhone 5s, about 2 months old.

 

Thanks

by
EE Community Support Team

Re: Phone still not unlocked after 10 days

Hello there @downkayl

 

Was this for a pay monthly account?

 

Have you checked your junk/spam folder for any emails?

 

Thanks. Leanne.

by downkayl Investigator
Investigator

Re: Phone still not unlocked after 10 days

Yes I have a monthly contract, and no I just double checked my junk email and it hasn't gone there.

 

Kayleigh

by
EE Community Support Team

Re: Phone still not unlocked after 10 days

Thanks for checking @downkayl

 

Is this a new pay monthly contract with us?

 

To unlock a pay monthly device you must have had the device on your contract for a minimum of 6 months.

 

For full information see our pay monthly unlocking information>

 

Thanks, Leanne.

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