by Hollanda1
Explorer

Phone not unlocked

Good evening 

 

I am most frustrated. I paid last month to unlock a phone which I bought over the internet, a Samsung S3. I was told it would take up to 10 days. As yet, I've had no email! I really need to be able to use this phone, what can I do please? Thanks!!

4 REPLIES 4
by Grand Master
Grand Master

Re: Phone not unlocked

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by
EE Community Support Team

Re: Phone not unlocked

Hi @Hollanda1,

 

Thanks for joining the EE Community. Smiley Happy

 

How did you request your unlock?

 

James

by Hollanda1
Explorer

Re: Phone not unlocked

Hi there!!

 

sorry for the delay in replying. I bought it second hand. EE haven't contacted me at all to say they can't unlock it. I requested the unlock by phone. I think I may have to call them again. Thanks! 

by
EE Community Support Team

Re: Phone not unlocked

Good Morning @Hollanda1

 

Thanks for coming back to us.

 

Please do give our customer service team a call they will be able to get this looked into for you.

 

Let me know how you get on 🙂

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