19-08-2019 06:13 AM
I bought a brand new s9 from a reseller In Algeria, it was working perfectly untill now , it is telling me that the phone is not allowed for voice when i went out from Algeria, what can i do please , I really need to make phone calls
19-08-2019 06:32 AM
This isn't an EE network issue. Are you sure it's new as it sounds like its stolen and outside Algeria the IMEI lock would be recognised.
Samsung used to area code their devices, but that won't be the issue.
You will need to contact the seller.
19-08-2019 06:34 AM
Hello , the phone came from ee uk , and yes its new i have its box and i opened it by myself , it was working normaly in Algéria but now i am out of country it stopped working
19-08-2019 06:41 AM
Why would anyone in Algeria sell an EE UK network locked phone? It's stolen or reported lost.
You need to check it here: https://www.checkmend.com/uk/
19-08-2019 07:11 AM
Hello , i just checked in checkmend , this is the link www.checkmend.com/uk/verify/CM14713168-E1E3B , its not reported stolen or lost, i dont know how the phone came from uk , but i do have the box and the purchase receipt
19-08-2019 07:15 AM
@SalahEddineBC You don’t have a receipt from EE as EE didn’t sell you the device. Your issue it with the person who sold you this.
19-08-2019 07:17 AM
But ee blocked the phone not the seller, what can i do? There is a section of unlocking a second hand phone i guess this is my case but i dont have anyway to call them
19-08-2019 07:22 AM
@SalahEddineBC if the device has been blocked it will not be unlocked. Even if the block is removed you will need to pay the unlocking fee via UK credit or debit card and you will have to call to do this. But the block is in place for a reason, it might not come up in checkmend but it’s there and there is nothing you can do about it. The device is locked to the EE network and EE operate solely in the UK so why on earth would you purchase this device especially as you say it was brand-new and still sealed.
If you wish to try and sort this you will need to call EE customer services.
19-08-2019 07:24 AM
I am ready to pay the unlock fees but i cant call them, the phone was sealed so there is no way to find out which carrier was locked to
19-08-2019 07:30 AM
@SalahEddineBC Try this +44 7953 966 250. But I’ll tell you this you didn’t purchase the device from EE so if the device has been block by the original owner of the device or the contract on that device hadn’t been paid the block will not be removed for you. You are not the true owner of that device and it doesn’t matter how new the device was when you got it. EE don’t operate in Algeria so why would you buy it.
19-08-2019 07:37 AM
19-08-2019 08:00 AM - edited 19-08-2019 08:03 AM
The box and receipt might be fake.
Can you enter *#1234# into the dialer and provide the three sets of code.
Also what is the phone status - Settings - About phone - Status - Phone status
19-08-2019 08:02 AM
19-08-2019 08:06 AM
Hello , no i checked that the imei is the same on the box and on the phone, the receipt wasnt fake because it contain the imei and my name and signed by the store and it is handwritten
19-08-2019 08:29 AM
@SalahEddineBC The blacklist will not be removed, you have purchased a device that has been blacklisted and this will not be removed for you as you are not the original owner of the device.