by ARamsay56
New Member

Phone is locked

Phone is locked ,finger print recognition not working so phone off now , on start up it wants a sequence of directions which I don’t remember , is there a way to get started without loosing messages pics etc ?

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Phone is locked

Factory resetvseems to be the only way then if you can't remember your back ups


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: Phone is locked

Hi @ARamsay56

 

Welcome to the community.

 

I think @BrendonH is correct on this one.

 

Hopefully you've backed up your pictures etc.

 

Chris

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