30-12-2018 01:49 PM
I'm the proud owner of a great condition used iPhone.
The phone was bought from eBay from a verified seller with faultless feedback and a long account history.
1. The phone is SIM locked to EE and the contract started less than 6 months ago the phone is still EE's property. Is this legal and does this law superceed Consumer Rights Act 2015?
2. Checkmend searches show the phone as not reported stolen or lost with no other issues like bad payment.
EE say after 6 months of the contract starting the phone can be unlocked but the IMEI can be used to blacklist the phone for as long as the contract runs - is this correct?
Apple support have said that if I sign in with my apple ID say from today's date and the phone is reported stolen or lost after that time this is proof that I am the owner and the phone cannot be blacklisted on these grounds.
How can I avoid the above issues legally?
30-12-2018 02:12 PM
@Step_On: Basically you can't You are at the whim of the seller and original owner.
30-12-2018 02:39 PM
Thanks for your reply.
There is a massive used phone market where is line drawn on ownership? Does this mean all phones no matter what can be blacklisted.
How can a trader prove that a used phone is clean for want of a better term. Say like a refurbished phone that is issued from an insurance company or carrier?
Is it only when the phone is under contract?
Even if a bill of sale exists and the phone has been registered with a new owner (in this case with Apple ID) an unlocked phone can be claimed as lost or stolen? Seems strange.
I can start a refund claim with eBay but has the dealer broken the law? Should this be more publicly available as information that all second hand phones can be blacklisted.
30-12-2018 03:11 PM
There is a huge used phone market but this is the risk they take.
The original owner could report it stolen to get money or a new phone from insurance.
Nothing the buyer of the said used phone can do. It's a risk and a reason I'd personally never buy a used phone.
30-12-2018 03:12 PM
The dealer hasn't broken the law. Just his contract and EE could request they pay the full amount of the contract upfront for this.
He hasn't commited fraud either until they report lost or stolen which he may not do obviously.
30-12-2018 03:59 PM
@Step_On Putting your Apple ID on the device doesn’t mean it will not be blacklisted if reported lost/stolen by the original owner. If the original owner was to do this and claim on insurance for a new device then the original owner will have gained money from yourself by the means of fraud. At this point you could go to the police to report it. Unfortunately I’ve ever known of one case where the person who did this was actually done for fraud and that was a number of year ago now.
30-12-2018 04:25 PM
Registering with an Apple ID has nowt to do with the ownership chain of the physical item. That follows just like the selling & buying of any other object.
Had you bought it while it was under 6 months old you would still not be the owner. He had no right to sell it by virtue of his contract with EE.
If the original owner did attempt fraud by reporting it lost or stolen he's not gonna admit that he sold it to you (or your seller). Bang goes that ownership chain.
30-12-2018 04:32 PM
Thanks for your replies. It's as bad as I thought.
The overriding question though is why is there not something written in law about this to protect the seller and buyer. A benchmark where all criteria is to be met and if not the phone cannot be sold.
30-12-2018 04:37 PM - edited 30-12-2018 04:38 PM
Like the DVLA Change of Ownership process? What about all the other types of goods in the world? Who's gonna administer it? A DVLA for all seasons?
30-12-2018 04:56 PM
Further to this thought of a checklist to sell a used phone.
What do all the companies like Giff Gaff, mResell, Music Magpie who sell used phones do to avoid the same thing happening?
30-12-2018 04:58 PM
They have their process and if they sell a phone that is blacklisted they have a duty to refund or replace. And have done for customers in the past if you go by people I have read about on many forums.