by Mikai
Explorer

Operator blocked

Hi!

 

 

I bought a phone in Spain on the second market and it seems that it is operator locked by EE. Can i check with my Imei number if it belongs to EE?

 

Regards

4 REPLIES 4
by Grand Master
Grand Master

Re: Operator blocked

Hi @Mikai 

 

I suggest you pay for a report here:

 

https://www.checkmend.com/uk/

 

If you need to unlock your device then please read EE guide which explains the process:


HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Mikai
Explorer

Re: Operator blocked

Its from EE, i dont have any simcard from EE or a UK number, how do i do?

by Grand Master
Grand Master

Re: Operator blocked

@Mikai : @ @@To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card. This is the only method for 2nd-hand devices.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by Grand Master
Grand Master

Re: Operator blocked

Hi @Mikai 

 

Do what? Pay for the report and it will tell you the information you need. 

 

If the device is locked to EE then you will need to pay for it to be unlocked. You will need a UK bank account.

 

EE devices are designed for UK customers in the UK network.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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