by Daz07 Investigator
Investigator

On holidays

Having arrived in Tenerife last night . My wife and i are unable to set signal even when we try to it manually all networks are coming back forbidden. We have both tried all the advice on here already with still no luck. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: On holidays

Welcome to the community, @Daz07 🙂

 

Keep us posted on how you're getting on after following @Northerner's advice.

 

Chris

7 REPLIES 7
by Grand Master
Grand Master

Re: On holidays

Hi @Daz07 

 

Have you activated roaming:

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Daz07 Investigator
Investigator

Re: On holidays

Hi northerner . I just did what you suggested so fingers crossed that's it. Thanks alot mate 😊

by
EE Community Support Team
Solution

Re: On holidays

Welcome to the community, @Daz07 🙂

 

Keep us posted on how you're getting on after following @Northerner's advice.

 

Chris

by Daz07 Investigator
Investigator

Re: On holidays

Hi Chris I will thanks . Still nothing yet but it said it could take up2 24 hour 😔

by Grand Master
Grand Master

Re: On holidays

@Daz07   Have you restarted the device ?  Please do so. 

by Daz07 Investigator
Investigator

Re: On holidays

Hey .Had to call ee they had to reset everything . Thanks 

by
EE Community Support Team

Re: On holidays

Hi @Daz07

 

Thanks for coming back and letting us know 🙂

 

Have a lovely time in Tenerife.

 

Leanne.

 

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