by Pickle87 Investigator
Investigator

New upgrade need to unlock old phone

Hi guys. I've just knackered my phone, mum had an upgrade a couple of months ago and said I can have her old one. I'm not with EE, so the old one will need to be unlocked. How do I go about this? TIA

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: New upgrade need to unlock old phone

If the device had been on her contract for at least 6 months, even if that contract has now been cancelled, she can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show her new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, she will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by Grand Master
Grand Master

Re: New upgrade need to unlock old phone

Where did she get this device? Did she buy it herself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Pickle87 Investigator
Investigator

Re: New upgrade need to unlock old phone

  1. It's her old contract phone from EE. She upgraded a few weeks ago. It's the Samsung s8
by Grand Master
Grand Master
Solution

Re: New upgrade need to unlock old phone

If the device had been on her contract for at least 6 months, even if that contract has now been cancelled, she can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show her new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, she will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Pickle87 Investigator
Investigator

Re: New upgrade need to unlock old phone

That's brilliant. Thanks for your help!

by Grand Master
Grand Master

Re: New upgrade need to unlock old phone

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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