16-05-2017 09:38 PM
I've just bought my brothers iPad Air as he upgraded to the iPad Pro. My question is how do I unlock it from EE network. When I try to fill out the online form it shows his new iPad Pro allocated to the phone number?
16-05-2017 09:40 PM
You would be better off asking him to arrange this if he got the tablet via EE.
16-05-2017 09:44 PM
@Apr1374 Your brother can use the online request form as it's his account. From this he can select "Not this device I want to unlock when you add the IMEI number of the device. He also will need to add the MMB number of the SIM card that was used in the device even if that MMB SIM card is now used in the new device.
or you can call customer services and request this yourself and you'll be charged £8.99 and need to pay via a uk credit/debt card.