by Profile closed
Not applicable

Network locked sim

 Hi i bought a second hand phone samsung galaxy a5 i was using a payg ee sim in there then j was contacted by ee and upgraded my payg account to a sim only plan still using the same phone anyhow i have since upgraded to a phone contract so i have since recieved a new phone and sim card which i am using fine but however i have bought a payg ee sim card from a local retailer and inserted into my a5 and its tellimg me the sim is locked to a network (network locked sim inserted) i have spoken to someone from ee and given the imei nber and its been confirmed that the phone is not locked to a certain network even though i have been on ee since i bought the phone i have ever put a different network sim in there so i dont know why it is saying this it is not the phone because obviously i have been using it on ee i have tried another brand new payg ee sim from different retailer to confirm if wasnt a dodgy sim but the same message appears i dont know what else to try i wanted to know if any1 else has had a similar problem or any suggestions to what to do now tia

2 REPLIES 2
by Grand Master
Grand Master

Re: Network locked sim

@Profile closed: You sure the original SIM you had in the Galaxy wasn't an Orange SIM? It could be that the phone is locked to Orange & needs unlocking to use an EE SIM.

 

What did it do when you put a different network SIM in? Did it still say it was network locked?

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by
EE Community Support Team

Re: Network locked sim

Good Morning @Profile closed

 

Thanks for posting on the community.

 

If you can let us know the answers to @XRaySpeX questions we will see what we can do to help.

 

Speak soon, Leanne.

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