by JessSmith
Visitor

Need to unlock old IPhone 6, will I be charged?

I finished a pay-monthly contract in April for my iPhone 6, instead of upgrading I changed to a SIM only contract on the same number as before and bought myself a new IPhone 7. I now need to unlock my IPhone 6, I filled out the online form and used the number that was then my pay-monthly number but now my SIM only number, will I be charged even though I have paid off my IPhone 6 contract? 

Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Need to unlock old IPhone 6, will I be charged?

Hi @JessSmith 

 

Thank you for posting and welcome to community 🙂

 

  • Pay Monthly customers can request their device to be unlocked free of charge – once the contract for that device has been completed.

This information is from the fantastic Unlocking your mobile phone or device – The EE quick guide post by my colleague @Karen_C

 

The guide has all the links and information to help you complete your request.

 

Cheers

 

Richard

 

🙂 

1 REPLY 1
by
EE Community Support Team
Solution

Re: Need to unlock old IPhone 6, will I be charged?

Hi @JessSmith 

 

Thank you for posting and welcome to community 🙂

 

  • Pay Monthly customers can request their device to be unlocked free of charge – once the contract for that device has been completed.

This information is from the fantastic Unlocking your mobile phone or device – The EE quick guide post by my colleague @Karen_C

 

The guide has all the links and information to help you complete your request.

 

Cheers

 

Richard

 

🙂 

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