Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
Welcome to the community.
Depending on your answer to @XRaySpeX's question, the process is slightly different.
You can find more information on our unlocking your phone or device support article.
HiPlease CLICK HERE to review the current unlocking process.
One of these options may help you find the answers you need.
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