23-01-2018 07:09 PM
23-01-2018 07:22 PM
@TM95 You can only use the online form if you got the device yourself from EE and you can only use the form if you’ve had the device if on contract longer than six months and it takes up to 10 days to process.
If the device is secondhand or got from other sources not EE then you need to call customer services and you will be charged £8.99.
23-01-2018 07:48 PM - edited 23-01-2018 07:48 PM
Hi @TM95 and welcome to the community.
@Chris_B is indeed correct, you can only use the unlocking form if the device is paired to your account and is not second hand.
It does take 10 days for a unlock to be completed via the form.
For further information please see our brilliant unlock guide.