28-05-2019 06:04 PM
I bought a Huawei P20 lite, but I had to travel to Spain, but I was not afraid to go back, and I need the NCK code to unlock the terminal, where can I order it? or what do I have to do?
Thank you very much, translated by Google.
28-05-2019 06:07 PM
@SergioSalazar : Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
28-05-2019 06:12 PM
@SergioSalazar Click the fifteen wording below and select the correct option. You have to select the correct one or EE will not unlock the device.
29-05-2019 08:06 AM
Thanks for coming back to us.
The links below will give you all the information you need for unlocking your device depending on how you purchased this;
29-05-2019 11:27 AM
Are you sure you bought it in an actual EE shop & not in another shop that sells EE plans like PCW? That would give rise to the unlocking form not recognising your no.