12-02-2019 10:57 PM
My uncle has just passed away. We dont know his password but need his contacts to let them know about his death. His phone is a samsung s8 I need help to unlock it
12-02-2019 11:53 PM
Sorry to hear that. My condolences.
Do you mean unlock it to get into it or to use it on other networks? Which pwd do you mean?
EE won't know his phone's pwd or his contacts.
If the phone was on contract, will you want to get EE to cancel it? In which case, you will need to contact them & ask for the Complex Team.
It is possible to unlock the phone yourself for use on other networks, as a 2nd-hand phone at a cost of £9.
13-02-2019 07:28 AM
Yes unlock it to get into his phone as we don't know his 4 digit password
13-02-2019 07:59 AM
Good Morning @vickywilson77.
I am sorry to hear the loss of your uncle, I understand this is a difficult time.
In regards to the unlocking code to access personal data such as contacts this is not information we will hold.
Any other questions please do not hesitate to come back to us,
13-02-2019 08:45 AM
If you do not know the passcode, there is no way to gain access to the handset data @vickywilson77.
13-02-2019 12:10 PM
Or he may have backed it up to his Samsung a/c but again you'll need a pwd.
It might be possible to transfer his personal files to a PC over USB by using Samsung Smart Switch to transfer them. I dunno how that works with a phone PIN protected.