Highlighted
by 14steve
Explorer

My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

It's old. I want to set up a PAYG Tesco mobile number on it.

The current EE number is not recognised and cannot be reached - no service.

I just want the thing unlocked so he can use it for watsapp and games and occasional text.

Please, how do i do it?

Can you help?

5 REPLIES 5
by Grand Master
Grand Master

Re: My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

@14steve  click the green wording below to see how to request the unlock of this device. 

by 14steve
Explorer

Re: My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

Hi thanks, tried that, it still wants me to register it, add to account. But the phone doesn't receive calls or text as sim now invalid due to no use.

I 'll just have to pay the £8.99. Or just buy something newer, for him.

Honestly, you would think with all the money these people make an 8-10 year old phone unlock would be free!

Surely they've had their pound of flesh!

Thanks anyway

Steve

by Grand Master
Grand Master

Re: My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by 14steve
Explorer

Re: My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

It was given to us by a friend. it was locked to EE. so we bought a sim card and all went well, £10 pay went so quickly. 

It's got to be old we have had 2 new phones since then 2 year contracts, so 4-6 maybe 8-10 who knows, it's a 5c, beaten up, but still going!

 

If i buy a new payg £10 ee sim card, and put it in...will I then be able to unlock it Free?

thanks Steve

by Grand Master
Grand Master

Re: My sons mobile is locked to EE, it's an old apple 5c. i want to unlock it

You cannot just use a new EE PAYG SIM to get it unlocked for 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions