11-06-2017 07:52 PM
Hello. My iphone 7 was replaced by apple recently, but it has come back locked. The phone was bought new, sim free. I'm still with EE, and will be another 18 months but I use a different sim card abroad. How can I get this unlocked to use both sims? Thanks
11-06-2017 08:52 PM
SIM-free iPhones lock to the 1st SIM activated.
You can't get an EE phone unlocked until it is 6 months old.
11-06-2017 09:05 PM
@oligojke You say you have a different SIM card to use abroad did you ever use that SIM card in your old iPhone 7 ? And where did you get your old iPhone 7 from ?
11-06-2017 09:05 PM - edited 11-06-2017 09:07 PM
@XRaySpeX Full price iPhones purchased directly from Apple don't SIM lock at any point and will always remain unlocked.
It's only full-priced iPhones purchased from any other retailer (places like Carephone Warehouse or Argos for example) that SIM lock to the first SIM inserted.
@oligojke Where did you purchase your original iPhone from?
If it was from Apple, I suggest you go back to them and take with you and show them your original proof of purchase. They shouldn't have SIM locked your replacement iPhone if you original was purchased directly from them. They may be able to reverse the unlock for you.
If you purchased the iPhone from someone else, your only option is to unlock the replacement iPhone via EE.
11-06-2017 09:10 PM
@Profile closed: I thought they didn't from Apple, but how come this particular "SIM-free" iPhone has locked to EE? Something doesn't compute!
11-06-2017 10:57 PM
12-06-2017 12:51 AM
Well, if you don't give us all the info, we can't get to the point, can we?
12-06-2017 07:14 AM
12-06-2017 07:50 AM
@oligojke Devices can be unlocked after 6 months and at which point you can request it to be unlocked and it will cost you £8.99. If you wait till your minimum term it’s free to unlock the device.
12-06-2017 08:10 AM
Then I think you've left out a "not", which will make more sense.