by Mrp461
Explorer

My phone is more than 18 months old - why has it not been unlocked?

It says online that devices purchased from EE as part of a monthly contract are unlocked after they are 18 months old. I want to use another sim in my phone whilst abroad, however, when I have checked my IMEI number online, my phone is still locked to EE despite being nearly 24 months old.

14 REPLIES 14
by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

That only applies to iPhones. Is your phone an iPhone? 

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by Mrp461
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Yeah, an iPhone 7

by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

Have you tried another network's SIM in it? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My phone is more than 18 months old - why has it not been unlocked?

Hello there @Mrp461

 

Thanks for posting on the community.

 

Where did you purchase the iPhone from?

 

Does any other SIM work in the iPhone?

 

Speak soon, Leanne 🙂

by TheMan80
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Hi,

My phone is iPhone 7 and 23 month old. Why is NOT unlocked yet?

I’ve just tried with other SIM. Also iTunes doesn’t say “Congratulations your iPhone is unlocked now!”

 

Please unlock ALL iPhones what are more then 18 month old right now because you promised it!

by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

@TheMan80  Where did you get the device from ? If it wasn’t from EE directly EE will not unlock it at 18 months.   And if the device was from EE and it’s not been unlocked yet you’ll need to call customer services as this is a public forum that has no access to your account. 

 

And EE do not have to unlock ALL iPhones now as you don’t know even if that’s possible as you don’t have access to any customers account to see there current status.  

by TheMan80
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Dear Chris,

Yes the phone purchased from EE. Why should we call EE about unlock if the EE is advertising unlock after 18 month?

Thanks for advice. I’m calling EE end of this week about unlocking and leaving. 🙂

by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

@TheMan80  Have you tried putting a different network SIM card in the device?    

by TheMan80
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Dear Chris, Can you read my first post?

Yes, I already tried different SIM (not EE) card. 

by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

@TheMan80  What network was this SIM card from ? 

by TheMan80
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Is that matter on any unlocked iphone?

it was Virgin, O2 and 3. Shoud try all of mobile providers SIM card? 8-/

by Grand Master
Grand Master

Re: My phone is more than 18 months old - why has it not been unlocked?

@TheMan80  Yes it does matter as 3 SIM cards don’t always work when performing the unlock on the device and Virgin use the EE network to give their customers a signal.    But seeing as you’ve used a o2 SIM card and it didn’t work you’ll need to call customer services.    

by TheMan80
Explorer

Re: My phone is more than 18 months old - why has it not been unlocked?

Ok,

Thanks,

by
EE Community Support Team

Re: My phone is more than 18 months old - why has it not been unlocked?

Hi @TheMan80,

 

Welcome to the EE Community.

 

Were customer services able to arrange your unlock for you?

 

Thanks

 

James

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