by SashaH135 Investigator
Investigator

My phone has been blocked by fraud

My phone has been blocked and EE said I need to talk to the Fraud unit.. I can only email them and they haven’t got back to me. I use my phone for work and have lost 2 days work because of it. Is there a number I can call as I need to have this unblocked asap 

8 REPLIES 8
by
EE Community Support Team

Re: My phone has been blocked by fraud

Good Afternoon @SashaH135

 

Welcome to the community. 

 

I understand the urgency for this to be resolved. 

 

When you spoke with our mobile care team did they advise a time scale as to when the team will get back to you?

 

Speak soon, Katie 🙂

by SashaH135 Investigator
Investigator

Re: My phone has been blocked by fraud

Hi 

They said 48 hours that was yesterday but I’m guessing no one will be there today or tomorrow. Again Monday I will be losing another days work and clients.. 😬

by
EE Community Support Team

Re: My phone has been blocked by fraud

I would recommend allowing the full time scale provided, the team will be in touch as quick as they can @SashaH135

 

Please let me know once you have been contacted, 

 

Katie 🙂

by SashaH135 Investigator
Investigator

Re: My phone has been blocked by fraud

Thank you Katie. 

by SashaH135 Investigator
Investigator

Re: My phone has been blocked by fraud

Still nothing from EE and another day without being able to work.. surly there is a number to call or someone could get back to me! 

by
EE Community Support Team

Re: My phone has been blocked by fraud

Hello there @SashaH135

 

I am sorry to hear you have not heard anything from the team just yet.

 

When did you send the email to the team?

 

Have you checked your junk/spam folders in your email?

 

Speak soon. Leanne.

by SashaH135 Investigator
Investigator

Re: My phone has been blocked by fraud

Hi

 

i sent three emails on Friday and another one this morning. I have been checking spam and junk as well. I don’t understand why there isn’t a phone number to contact them as I can’t work until this is sorted out. 

by
EE Community Support Team

Re: My phone has been blocked by fraud

Hi @SashaH135

 

I understand your frustration.

 

I have sent you a private message to get some details.

 

Speak soon, Leanne.

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