@Mrsjafery5 : Do you mean your phone is blacklisted? Where did you get it from?
If you just mean it's just the SIM locked then you'll find the PUK to unlock your SIM in your online MyEE under Manage Device.
No no it’s not black listed
Welcome to the community.
I'd recommend contacting our Mobile Care team about this so they can look into your account.
One of these options may help you find the answers you need.
Start a topic
Join the EE Community to ask, answer, learn and share.