by Buster1970
Explorer

Motorola dext locked to Orange

I've got a Motorola dext and it is locked to Orange put a ee pay and go sim in it and it's asking me for a unlocking code 

1 SOLUTION

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by Profile closed
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Solution

Re: Motorola dext locked to Orange

Hello @Buster1970 to get your Orange device unlocked please call customer service on 150 from an EE phone or 07953 966 250 from any other (lines open at 8am) with the IMEI number of the device who can process the unlock request for you. Here is a link containing more information on unlocking your device through EE(Orange). :):

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/Unlocking-your-mobile-phone-or-device-...

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by Profile closed
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Solution

Re: Motorola dext locked to Orange

Hello @Buster1970 to get your Orange device unlocked please call customer service on 150 from an EE phone or 07953 966 250 from any other (lines open at 8am) with the IMEI number of the device who can process the unlock request for you. Here is a link containing more information on unlocking your device through EE(Orange). :):

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/Unlocking-your-mobile-phone-or-device-...

by Grand Master
Grand Master

Re: Motorola dext locked to Orange

Did you get this device yourself direct from Orange or is it 2nd-hand?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Buster1970
Explorer

Re: Motorola dext locked to Orange

It was second hand
by Profile closed
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Re: Motorola dext locked to Orange

Hello @Buster1970 in that case you will need to call customer service who can process the request for you (up to 10days). There is a an £8.99 charge to unlock second hand devices you can pay over the phone with most UK credit/debit cards. 🙂

by Grand Master
Grand Master

Re: Motorola dext locked to Orange

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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