by Chermit

Mobile phone unlock

I was wondering if I could get some answers from my question: How does the mobile unlock process of payment work? I currently don't have £8.99 in my EE account for them to unlock my phone. But however they have said it will take 8-10 days for them to process my request. I've entered everything in properly, but I'm looking to put an extra £5 in this Friday. How will I know whether they can unlock my device? 


It may seem to be the most easiest question to answer. But I bought this phone as a last minute thing as my other phone broke. Not realising about Mobile Networks. But now I have to wait to use my other SIM from my other phone. Thank you 

by Grand Master
Grand Master

Re: Mobile phone unlock

@Chermit  If the device was purchased directly from EE and it's a payg device it's free to unlock the device.   

EE Community Support Team

Re: Mobile phone unlock

Hi @Chermit,


Welcome to the EE Community.


@Chris_B is correct, if you purchased the phone brand new on pay as you go, it can be unlocked free of charge.


You can find out more in our unlocking guide.





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