by dkpm Investigator
Investigator

Locked out

Filled in online a lockedout form, email promised within 3hrs, no email, sick of not being able to talk to anyone

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Locked out

Hi @dkpm,

 

Welcome to the EE Community.

 

Are you trying to unlock your phone or are you trying to reset your My EE password?

 

Thanks

 

James

5 REPLIES 5
by
EE Community Support Team
Solution

Re: Locked out

Hi @dkpm,

 

Welcome to the EE Community.

 

Are you trying to unlock your phone or are you trying to reset your My EE password?

 

Thanks

 

James

by dkpm Investigator
Investigator

Re: Locked out

I'm trying to unlock  it. I filled the form in and the message that came up was  You will recieve an email in the next 3 hours to confirm we  have recieved your request, if the email doesn't arrive in your in-box please check your junk folder, I have checked it and it's not there either

by
EE Community Support Team

Re: Locked out

Thanks for confirming @dkpm

 

Please get in touch with customer services so our unlocking team can make sure we have received your request.

 

James

by dkpm Investigator
Investigator

Re: Locked out

Thank you James, all sorted

by
EE Community Support Team

Re: Locked out

No problem @dkpm

 

Thanks for the update. Smiley Happy

 

James

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