by Teresahs
Explorer

Liberar

Hi

I have bought a second hand iPhone and I'm trying to unlock it. I'm from Spain but the iPhone was bought in London. I need to know if I will be able to unlock it so I can use it.

Thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: Liberar

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by
EE Community Support Team

Re: Liberar

Good Morning @Teresahs. 🙂

 

Please see @XRaySpeX's reply above.

 

If you could contact our unlocking team, they will be able to unlock the phone for you.

 

Please come back and let us know what happens.

 

Chris 🙂

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